You would think a “quick” trip to an HEB grocery store should be fairly fast. Unfortunately, that isn’t what happens at the HEB downtown on Farragut Street, Laredo. I am mobile enough to have gone to every HEB in town several times over and I can honestly say, the HEB downtown is the one that gets the LEAST attention. Why? Is it the profile of the majority of the customers? Is it the size of the store itself? Why does it seem that it is the bottom of the barrel? Why does it take its customer base for granted?
So this morning, I figured I would run in quickly for a single item. HEB downtown has a very convenient parking garage which always has available spaces so it was easy enough to get there before 8:30am. I thought, I’ll be out in 10 minutes – maximum time – but noooooo… I grabbed my stuff (not available at convenience stores) and approached the checkout counters to only find 3 open. The lines were curving around the aisles!!
Come on, HEB – you know this store has quite a bit of traffic and loads of people coming with their carritos and diablitos (grocery carts & dollies) to buy stacks of sodas and 40 lb. bags of dog food. Don’t ask me why but those seem to be the most popular products purchased by those who cross the bridge and wheel them back across the bridge to Nuevo Laredo.
There were no “10 or less” check out lines, just 3 huge lines and frustrated customers like me who had to get to a 9:00am meeting.
I understand that grocery stores have a slim profit margin, I really do – but this HEB does not lack customers as is obvious by its consistently long lines no matter what time I seem to go. Why can’t it have the employees necessary to cover additional check out lanes?
Today was a cranky start for a Monday morning. This was the line in front of me:
This was the line behind me:
Needless to say but I am going to say it anyway – I didn’t make my 9:00am meeting. Booooooo… HEB. Where is the equity in shopping experiences for every store? I love the Plus experience or Gucci B but… send a little love in the form of employees and cleaning crew to the downtown HEB. I can forgive not stocking cardamom or fresh herbs or the variety you see in giant stores – that is understandable. But why is service for downtown residents and shoppers not the same? Our money is worth the same.
HEB: Here Everything’s Better unless you live in downtown Laredo :(.