I live within 1/4 of a mile from the Rio Grande and I didn’t get a reverse 911 call to voluntarily evacuate as the Laredo Morning Times reports! What gives?? Maybe the city wanted to see me post on the following irksome experience.
So I decide I am going to take an art class as self enrichment at Laredo Community College. Why not? I have some time and a creative bent. Because it is a last minute decision, I figure, I will register online. What is the first thing I see online.
YOU HAVE A HOLD.
What the…?? So off I go to LCC, student ID in hand, in line at the registrar’s office. Registrar says I need advising. I defiantly say “what for, it’s a for fun class, not a terminal degree – duh!” Ok, I am more respectful than that. The very young lady tells me to go to advising even though I say “your records should reflect that my transcript includes a bachelors and masters and I have been taking classes all this last year.”
I go over to advising, I mean, the Student Success Center. The line is pretty long just to sign in – naturally since class starts tomorrow and everyone procrastinates. Not me, I just decided late. I say, “Registrars won’t let me register because you have a hold on me.” They tell me I only have a few credits and that I need to be advised. So I start to stutter, “but, but, but… I have a bachelors and a masters and this is a FOR FUN class!”. They tell me it will be about AN HOUR before I can see an advisor to discuss anything. I keep telling them that there is some mistake. They tell me – nope, you are only a freshman, you have to be advised. I tell them I must be the freshman with the most credits because I take a different class every freakin’ semester (bad habit) for the last 25 years. So they tell me to go talk to Admissions and tell them my transcript does not show credits.
I hobble over to Registrars and wait 1/2 hour in line only to be told, you are in the wrong line, the Admissions office is in the same room, just different line. GRRRRRRRRR…
In Admissions, at least they offer me a seat & somewhere to hang my cane while I explain what Registrars and Advising said. So they look at my record and say… “hmmm… Ms. VERY FREGADA… looks like you show up as a freshman but there is your transcript showing credits from several universities, several community colleges and maybe we even see the massage therapy courses, parliamentarian courses, leadership courses, public policy courses, tax preparation courses, real estate courses…” (told you I am a perpetual student). The nice lady prints out my records and sends me back to advising, yeah, advising with the huge lines.
In advising I say “here is what your records should show, please remove the hold so I can take this ‘for fun’ class.” They tell me they were nice enough to put my name in queue so my wait will be a little shorter than an hour. NO WAY. I stand there looking as pitiful as I feel – so pity comes my way. The woman takes my freshly printed transcript to an advisor to do a quick removal of a hold. Done – and only a slightly more than 2 hour process for LCC staff to look beyond their screens and just do the simple task at hand.
Now to battle the Registrar’s line to register… forget it. Now I don’t want to take the class.
Classes begin tomorrow at LCC and July 12th at TAMIU – but only for those who make it through the lines. If they had a customer service model, there would be additional cross training and someone at some point would have picked up a phone or looked closer at their screen instead of just passing me (and others) on to the next office.